Return | Exchange| Refund Policy

Return | Exchange| Refund Policy

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

Return

All returns must be postmarked within  (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

To start a return, you can contact us at info@twinkyluxydress.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@twinkyluxydress.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Unfortunately, we cannot accept returns on SALE ITEMS, FINAL SALE or GIFT CARDS.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 Sale Items

Sale items are not refundable

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.